Creating a profile takes about 10-15 minutes depending on if you are a first-time user or an existing user.

For Grade 1 applications, your registration is an immediate process. For Grades 2 -9 applications, your registration is processed within 21 working days.

• Ensure that you always log on to the official cidb website cidb.org.za
• Avoid scams that redirect you to other banks for cidb payments. Ensure that you use our Standard Bank account and no other. Read more here.
• Ensure that you have sufficient funds in your bank account for online payment.
• Do not use third-party consultants as they are not appointed by the cidb. Use our online services only.
• For POPIA purposes, do not use third-party consultants.

Yes, a small registration fee is required and is non-refundable.

• Annual tax compliance is a requirement to stay actively registered on the Register of Contractors. Therefore, it is crucial to comply with tax obligations annually.
• The cidb has integrated systems with the National Treasury’s Central Supplier Database and moved grades 1 to 9 applications online.
• With the online application fully active for all cidb Grades, our register’s suspension for tax non-compliance is now automatic.
• If you are not tax compliant with SARS, you cannot upgrade or renew your status with the cidb. It will hinder you from completing your application. Ensure that you are tax-compliant before attempting to apply the cidb.

If you find yourself stuck on the online portal, our call centre is a call away. You may call anytime between 08h00 – 16h30 from Monday to Friday. Our consultants will be ready to assist you. Remember to complete our registration survey and feedback form here.

There are a few challenges that may hinder you from completing your online application. Contractors are advised to always refer to our website for detailed information and requirements. Learn the online registration tips here.

Here are other potential challenges that could arise during transactions on our portal:

• Technical issues: Server downtime or system errors can prevent transaction completion. Do not panic when this happens. We always alert stakeholders on our communication platforms when these challenges occur.
• Payment problems: Issues with payment gateways or insufficient funds could halt a transaction. Please double-check and ensure that you have sufficient funds to proceed with a transaction.
• User authentication: Problems with logging in or verifying identity may block access to complete transactions. Remember your login details and keep them safe.
• Document verification: Missing or incorrect documentation can lead to delays or rejections. Always ensure that you have the necessary supporting documents. Call our office if you are not sure.
• User errors: Mistakes made during data entry or misunderstanding of requirements can result in failed transactions. Please double-check the information before proceeding with applications on our portal.
• Network issues: Poor internet connectivity can disrupt the transaction process. Ensure that you have sufficient data or are connected to Wi-Fi.
• Browser compatibility: The portal might not function properly on certain browsers or devices.