 construction contact centres > about the CCCs
Construction Contact Centres are facilities created by the cidb in partnership with departments of Public Works at national and provincial level as hubs for industry wide initiatives on contractor development and other construction services. There are currently six Construction Contact Centres in Mayville Durban in Kwazulu Natal, Cape Town in the Western Cape, Bisho in the Eastern Cape, Bloemfontein in the Free State, Polokwane in Limpopo and Tshwane at cidb head office in Gauteng. The first was launched by the Minister of Public Works, Ms Thoko Didiza in Mayville, Durban on 4 August 2007. More centres are envisaged for other provinces in the future.
The range of services available at the centres includes:
- cidb contractor registration. In terms of regulations public sector clients may only award tenders to contractors that are registered with the cidb on the Register of Contractors.
- Business and contractor development information and advice services.
- Information and knowledge resources on construction skills, best practices, construction methods and technologies.
- Free internet and e.mail access as well as access to video conferencing facilities.
- Training facilities for use by contractors and industry stakeholders.
As construction hubs the CCCs also facilitate business-to-business linkages and offer marketing and partnership opportunities to construction companies. These include partnerships on training, contractor development programs and other industry development initiatives.
By receiving and, in the near future, processing applications for contractor registration and upgrades the CCCs are facilitating better contractor and stakeholder access to cidb services in the provinces. They also facilitate improved communication between the cidb, contractors and clients. For the first time contractors are able to able to track the status and progress of their applications locally. Inevitably this will speed up the processing of applications and contribute to an easier and much more user friendly registration process.
The CCCs will also facilitate implementation of the National Contractor Development Programme (NCDP) aimed at growing the industry’s contracting and contractor capacity for improved infrastructure delivery. Championed by the cidb and the Department of Public Works, NCDP aims to streamline contractor development initiatives by various stakeholders to promote contractor sustainability for growth, empowerment, skills development and best practice. It is also intended to promote better access to finance for contractors.
Among development programmes that the CCCs will facilitate is training of contractors on critical skills such as understanding and managing various construction contracts, including GCC and JBCC which are recommended by the cidb. The centres will also provide information about contractor development programmes and opportunities offered by various stakeholders.
CCC Gauteng brochure 
CCC Western Cape brochure
CCC Eastern Cape brochure
CCC KZN brochure
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